Rules and deadlines

Possible statuses

Every alert starts with the pending status and changes according to the customer’s response or as time passes.

Statuses you can send through the callback

Status	When to use
`notfound`	The transaction was not found in your system
`account_suspended`	The transaction was found and is already resolved (e.g. account suspended, refund made)
`other`	The transaction was found but is not resolved yet

See Update status for the endpoint details.

Statuses visible in the webhook payload

Besides the three above that you send, the alert status in the webhook can appear as:

Status	Meaning
`pending`	Initial status of every alert received
`expired`	Ethoca alert whose deadline passed with no response

Deadlines by provider

The alert arrives pending

You respond within 24 hours

notfound final
account_suspended final
other can become account_suspended within 6 days

No response within 24 hours

expired final; the dispute proceeds and usually becomes a chargeback

Mastercard alerts (Ethoca). For Visa alerts (Verifi RDR) the refund has already been made: there is no deadline, any status can be sent at any time, and the alert does not expire.

Ethoca (Mastercard)

Response deadline: 24 hours from receipt.

You must send notfound, account_suspended or other through the callback within this deadline
If the deadline passes with no response, the alert automatically becomes expired. Ethoca reads this as inaction and the dispute follows its normal course (it usually becomes a chargeback).

Converting other → account_suspended: up to 6 days

If you first sent other because you were still investigating, you can later update it to account_suspended within 6 days of the original alert
This is the only transition allowed after an initial response

Final statuses cannot be changed:

notfound is final
account_suspended is final
expired is final

Verifi RDR (Visa)

No mandatory deadline.

The refund was already made automatically by the acquirer before the alert even arrived
The status you send is only for internal organization in the dashboard
You can send any of the three statuses (notfound, account_suspended, other) at any time

Expiration

Rapid automatically marks Ethoca alerts as expired after 24h with no response. Verifi RDR alerts do not expire: they stay available in the dashboard indefinitely.

Redelivery

If the webhook delivery fails, Rapid makes up to 4 attempts (1 initial + 3 retries) at intervals of 5, 15 and 30 minutes (see Retries and logs). If every attempt fails, the alert stays available in the dashboard and you can redeliver it from there (see Manual redelivery).

Redelivered alerts keep the same alert_id, so your application needs to be idempotent.