# Rules and deadlines

> The statuses of an alert, the response deadline for each card network, converting other to account_suspended and when the alert expires.

Página: https://doc.rapidchargeback.com/en/produtos/alerta/regras-e-prazos/

## Possible statuses

Every alert starts with the `pending` status and changes according to the customer's response or as time passes.

### Statuses you can send through the callback

| Status | When to use |
|---|---|
| `notfound` | The transaction was not found in your system |
| `account_suspended` | The transaction was found and is already resolved (e.g. account suspended, refund made) |
| `other` | The transaction was found but is not resolved yet |

See [Update status](https://doc.rapidchargeback.com/en/callback/atualizar-status/) for the endpoint details.

### Statuses visible in the webhook payload

Besides the three above that you send, the alert status in the webhook can appear as:

| Status | Meaning |
|---|---|
| `pending` | Initial status of every alert received |
| `expired` | Ethoca alert whose deadline passed with no response |

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## Deadlines by provider

### Ethoca (Mastercard)

**Response deadline: 24 hours** from receipt.

- You must send `notfound`, `account_suspended` or `other` through the [callback](https://doc.rapidchargeback.com/en/callback/atualizar-status/) within this deadline
- If the deadline passes with no response, the alert automatically becomes `expired`. Ethoca reads this as inaction and the dispute follows its normal course (it usually becomes a chargeback).

**Converting `other → account_suspended`: up to 6 days**

- If you first sent `other` because you were still investigating, you can later update it to `account_suspended` within 6 days of the original alert
- This is the only transition allowed after an initial response

**Final statuses cannot be changed:**
- `notfound` is final
- `account_suspended` is final
- `expired` is final

### Verifi RDR (Visa)

**No mandatory deadline.**

- The refund was already made automatically by the acquirer before the alert even arrived
- The status you send is only for internal organization in the dashboard
- You can send any of the three statuses (`notfound`, `account_suspended`, `other`) at any time

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## Expiration

Rapid automatically marks Ethoca alerts as `expired` after 24h with no response. Verifi RDR alerts **do not expire**: they stay available in the dashboard indefinitely.

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## Redelivery

If the webhook delivery fails, Rapid makes up to **4 attempts** (1 initial + 3 retries) at intervals of 5, 15 and 30 minutes (see [Retries and logs](https://doc.rapidchargeback.com/en/canais/webhook/retries-e-logs/)). If every attempt fails, the alert stays available in the dashboard and you can redeliver it from there (see [Manual redelivery](https://doc.rapidchargeback.com/en/canais/webhook/retries-e-logs/#manual-redelivery)).

Redelivered alerts keep the same `alert_id`, so your application needs to be idempotent.