# Prevention

> How Prevention resolves the dispute before the chargeback, answering the issuing bank with the order data from the transactions you already send.

Página: https://doc.rapidchargeback.com/en/produtos/prevencao/visao-geral/

**Prevention** is Rapid's solution for real-time dispute deflection. When an issuing bank opens an inquiry about a purchase, Rapid answers right away with the original order data, and the dispute never becomes a chargeback.

You do not call any Prevention endpoint: it works from the transactions you already send. The integration work is **sending the transactions with the right fields**, described in [Integration](https://doc.rapidchargeback.com/en/produtos/prevencao/integracao/).

## How it works

1. You send your sales transactions to Rapid through the [Transactions API](https://doc.rapidchargeback.com/en/canais/transactions/visao-geral/)
2. When the issuing bank inquires about a disputed transaction, Rapid automatically finds the matching transaction among the ones you sent
3. Rapid answers with the order data: merchant, items purchased, shipping address and buyer data
4. With that, the bank can close the dispute before it becomes a chargeback

## Types of protection

Both happen on their own. You do not choose one or the other: Rapid uses whichever the transaction data allows, and both can apply to the same purchase.

### Purchase recognition

Shows the cardholder, through their bank, the order details: what was bought, when and from whom. It resolves the dispute that starts because the person **did not recognize** the charge. It works with the minimum transaction fields.

### Fraud protection

Proves that the buyer is the card owner, with signals from the purchase: IP, device, the customer's account in your system and shipping address. It can automatically close a **fraud** dispute. It requires two signals, described in [Integration](https://doc.rapidchargeback.com/en/produtos/prevencao/integracao/#for-fraud-protection).